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Frequently Asked Questions

Optim-Elec specializes in Socomec products and stocks Finder, Omron, Phoenix Contact, Crouzet, Schneider Electric, Eaton, and Telergon electrical equipment.
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Submit a quote request via the 'Contact us' form at optim-elec.com, call our sales team, or email [email protected] with your product list.
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Contact Optim-Elec immediately at [email protected] or by phone. Modifications are possible before dispatch; cancellations may incur fees.
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In-stock items are processed first. Out-of-stock products are backordered and shipped separately when available. You are notified by email.
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Yes, 14-day return window under French consumer law. Product must be unused, unopened in original packaging. Contact Optim-Elec to arrange.
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Contact by email ([email protected]), phone (Mon-Thu 8:30-12/13-17:30, Fri 8:30-12/13-17), or online contact form at optim-elec.com.
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My Account

A customer account at Optim-Elec saves time on checkout, stores your purchase history, provides quick reorders, and enables quote requests.
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Click the user account icon in the top right corner of optim-elec.com, enter your email and password, then click Login.
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Click 'Forgot password?' on the login page, enter your email, and follow the reset link sent to your inbox.
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Click the 'Unsubscribe' link at the bottom of any email, or log in to your account and uncheck newsletter preferences.
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Yes. Contact Optim-Elec via phone (Mon-Thu 8:30-12h, 13-17:30h; Fri 8:30-12h, 13-17h) or email [email protected] to request account deletion.
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Quotation

Submit a quote request via the 'Contact us' form at optim-elec.com, call our sales team, or email [email protected] with your product list.
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Standard quotes are provided within 24-48 hours. Complex industrial orders may take 2-3 business days.
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Orders

Add products to your basket on optim-elec.com, review quantities and prices, go to checkout, enter delivery/billing details, and confirm payment.
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Contact Optim-Elec immediately at [email protected] or by phone. Modifications are possible before dispatch; cancellations may incur fees.
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In-stock items are processed first. Out-of-stock products are backordered and shipped separately when available. You are notified by email.
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In-stock orders process in 6-24 hours depending on order time and complexity. Backordered items add 5-15 business days.
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Check your spam/junk folder for emails from [email protected]. If still missing, contact [email protected] with your order details.
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Yes. Cancellations before dispatch receive full refund with no penalties. Refund processes to original payment method in 5-7 business days.
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Payments and Invoices

Optim-Elec accepts credit card (Visa, Mastercard, Amex), Bancontact, and bank transfer for professional accounts.
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Credit cards are charged immediately when you confirm payment at checkout. Bank transfers and professional accounts debit at invoice.
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No. Optim-Elec does not offer installment plans, buy-now-pay-later, or consumer credit. Professional open accounts available on request.
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Verify connection (exit private browsing), check your banking app for balance/limits, and retry payment. Clear cache if still blocked.
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Invoice is sent automatically by email after shipment. Access it anytime in your account under 'My Orders' or request a copy from [email protected].
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Delivery

Free delivery in France (metro) for orders over €200 ex-VAT. Multiple carriers available: Colissimo, DPD, Geodis, TNT. Worldwide shipping possible.
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Delivery typically takes 2-3 business days in France, 5-10 in Europe. Timeline depends on carrier, location, and stock availability.
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Shipping cost depends on parcel weight, dimensions, destination address, and carrier selected. Free over €200 ex-VAT in France.
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France, all EU countries, and worldwide. International orders available, though customs duties/import taxes may apply outside EU.
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Track via email tracking number sent at dispatch, or log into your account under 'My Orders' to view live tracking.
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Check tracking status, wait 2-3 days past estimated delivery. If still missing, contact [email protected] immediately with tracking number.
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Returns and After-Sales Service

Refuse delivery or open parcel with driver present and note damage on delivery receipt. Then contact [email protected] immediately.
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Contact Optim-Elec within 3 business days with photos of damage, order number, and tracking info. Arrange return or replacement.
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Defective products are covered by manufacturer warranty. Contact Optim-Elec to arrange warranty claim with Socomec, Finder, Omron, or other brand.
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Yes, 14-day return window under French consumer law. Product must be unused, unopened in original packaging. Contact Optim-Elec to arrange.
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Contact an Optim-Elec Advisor

Contact by email ([email protected]), phone (Mon-Thu 8:30-12/13-17:30, Fri 8:30-12/13-17), or online contact form at optim-elec.com.
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Monday-Thursday 8:30 AM - 12:00 PM, 1:00 PM - 5:30 PM (CET). Friday 8:30 AM - 12:00 PM, 1:00 PM - 5:00 PM (CET).
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Equipment Sold on Optim-Elec

Optim-Elec specializes in Socomec products and stocks Finder, Omron, Phoenix Contact, Crouzet, Schneider Electric, Eaton, and Telergon electrical equipment.
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